Shipping policy
Last updated: May 26, 2026
Thank you for choosing Lily Signature Made. We specialize in crafting high-end, personalized metal wall art, and we are committed to ensuring your masterpiece reaches you safely and on time. Below are the detailed terms of our shipping process.
Free Domestic Shipping
We are pleased to offer FREE Standard Shipping on all orders across the United States. No minimum purchase, no hidden fees, and no surprises at checkout.
Order Processing & Timelines
To maintain our high standards of quality, every order undergoes a rigorous handling process.
- Order Cut-off Time: 5:00 PM (EST) – Monday to Friday.
- Handling Time: 1–2 business days (Monday to Friday).
- Note: Orders placed after 5:00 PM on Friday or during the weekend will begin processing on the following Monday.
- Transit Time: 3–5 business days (Monday to Friday).
Estimated Delivery Time
The total estimated time from the moment you place your order until it arrives at your door is typically 4–7 business days. Please note that delivery times may vary slightly based on your specific location and carrier logistics.
Shipping Destinations
Currently, we exclusively serve customers within the United States. We do not offer international shipping at this time to ensure we provide the best possible service and protection for our domestic clients.
Order Tracking
Transparency is key. Once your order has been dispatched, you will receive an automated Shipping Confirmation Email containing your tracking number. You can monitor your package’s journey directly through the carrier’s website.
Packaging & Damage Protection
Each piece of metal art is securely encased in specialized, high-durability packaging to prevent bending or scratching during transit.
- Damaged Goods: In the rare event that your item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product. We will prioritize a replacement for you immediately.
Delivery Exceptions & Delays
While we strive for perfection, delays may occasionally occur due to extreme weather, carrier strikes, or peak holiday seasons. We appreciate your patience and will keep you informed of any significant changes to your delivery status.
Contact Information
For any questions regarding your shipment, please reach out to our logistics team:
Name: Lily Signature Made
Email: Support@LilySignatureMade.com
Phone: +1 502 308 1034
Address: 2884 Statesman Way #208, Franklin, WI 53132, United States