Refund policy

Last updated: May 25, 2026

At Lily Signature Made, customer satisfaction is the cornerstone of our business. We take immense pride in the craftsmanship of our metal wall art. If for any reason you are not entirely satisfied, our return process is designed to be simple and transparent.

30-Day Happiness Guarantee

We are pleased to offer a 30-day return window starting from the date your order is officially delivered. If your item doesn't bring a smile, you may initiate a return within this timeframe.

Eligible Return Conditions

To be eligible for a return, please ensure:

  • Like-New Condition: The product must be in its original, unused, and pristine condition, with all its original packaging included.
  • Non-Customized: This policy applies to non-personalized items only.
  • Proof of Purchase: You must provide your order number or other valid proof of purchase.

Hassle-Free Exchanges

We offer replacements for items damaged during transit or manufacturing errors at no additional cost to you. If you simply changed your mind, we also accept exchanges for non-defective items.

How to Initiate a Return or Exchange

Getting started is easy:

  • Email Us: Send an email to Support@LilySignatureMade.com with your order number and a brief note about the reason for your return.
  • Review & Instructions: Our team will review your request and provide you with detailed mailing instructions within 2 business days.
  • Securely Ship: Pack the item safely and ship it back to us via mail. We recommend using a trackable shipping service.

Our Return Address: 2884 Statesman Way #208, Franklin, WI 53132, United States.

Shipping Fees & Refund Timeline

  • Shipping Costs: Covered by the customer for "change of mind" returns. Covered by us if the product is defective.
  • No Restocking Fees: We do not charge any restocking fees.
  • Refund Process: Refunds are issued to your original payment method within 5 business days after inspection.

Non-Returnable Items

Because each piece is made-to-order just for you, customized, engraved, or personalized items are not eligible for return or exchange, unless they are defective or damaged upon arrival. We are sure you understand that we cannot resell a product made with a specific child's name.

Contact Customer Service

If you have questions about a return or need help with a hand-tooled leather inquiry, our team is available to assist you.

Name: Lily Signature Made
Email: Support@LilySignatureMade.com
Phone: +1 502 308 1034
Address: 2884 Statesman Way #208, Franklin, WI 53132, United States